1) The guest

Have you got a single room for tonight?

I'd like to stay in a double room.

Do all the rooms have air-conditioning?

Is breakfast included?

When do you serve breakfast?

Could you give me a call at 7 tomorrow morning, please?

I'd like to pay in cash/by credit card/by traveller's cheque (AE: check).


2) The receptionist

Hello, can I help you?

Would you like a room with a bath or a shower?

How long would you like to stay at our hotel?

How would you like to pay?

Your room in on the second floor on the right.

Sorry, we're fully booked for tonight.

Sorry, we are full up. (AE*)

Is there anything else I can do for you?


*AE: American English